Bombyx Website Assistant helps visitors ask questions and get useful answers while they stay on your website.
Use the site-wide chat button, add the assistant inside a page with the block or shortcode, and adjust the text, colors, and per-page block layout from WordPress. Visitor questions are answered by the assistant you manage in Bombyx Labs.
Support: https://bombyxlabs.com/contact
External service disclosure:
- This plugin connects to the Bombyx Labs service at https://bombyxlabs.com.
- A Bombyx Labs account and configured website assistant are required.
- Visitor questions, the sanitized current page URL, the site URL, short-lived rendered page tokens, and a pseudonymous visitor/session identifier are sent to Bombyx Labs so the assistant can answer and report first-party assistant usage to the organization owner. Rendered page tokens are scoped by widget key, action, sanitized page URL, expiration, and per-action use limits; the site scan/proxy signing secret is never rendered in public markup.
- The plugin sends privacy-safe assistant analytics events for impressions, opens, closes, active visible time, source-link clicks, feedback, lead-card lifecycle, dictation lifecycle, attachment use, and helpful opener lifecycle. These analytics events do not include visitor message text, lead field values, query strings, fragments, private page paths, private page content, passwords, tokens, payment details, or customer email/phone values.
- If helpful openers are enabled, the plugin may send sanitized page URL, redacted page title, referrer domain or same-site referrer path, active visible time on page, scroll depth, recent same-site page trail, helpful opener fields, and shown/dismissed/responded lifecycle events to Bombyx Labs to decide whether to show one helpful opener and measure whether it was used. It does not send form values, query strings, fragments, private page paths, or private page content for helpful openers. Helpful openers are supported for the site-wide bubble, not inline block embeds.
- When an administrator starts a page scan, readable public WordPress page and post content and related URLs/titles are made available to Bombyx Labs so the assistant can use them as training material.
- When readable public pages or posts are saved, published, unpublished, trashed, or deleted, the plugin sends a signed refresh event to Bombyx Labs so training material can stay current.
- The plugin does not load executable JavaScript from Bombyx Labs.
- Do not use the assistant to collect passwords, payment information, health information, or other sensitive private information.
- Support: https://bombyxlabs.com/contact
- Terms of Use: https://bombyxlabs.com/terms
- Privacy Policy: https://bombyxlabs.com/privacy
Shortcode
Use the saved default widget key:
[bombyx_assistant]
Use a page-specific widget key:
[bombyx_assistant widget="YOUR_WIDGET_KEY"]
Show the assistant as an inline chat box in the page content:
[bombyx_assistant display="inline"]
Set inline size overrides with positive pixel values:
[bombyx_assistant display="inline" height="720" max_width="900"]
