Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search

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Echo Knowledge Base is a powerful documentation tool that helps you create and organize documentation, FAQs, quizzes, and articles. It includes built-in AI search and AI chatbot features and includes comprehensive features to help you build a visually appealing knowledge base.

Designed with a modern and professional appearance by default, the plugin offers extensive customization options to align perfectly with your brand identity.

FREE KB FEATURES

Fast Search Bar: Enable users to find articles quickly with an AJAX-powered search bar.
Deep Content Organization: Organize articles into categories and subcategories up to five levels deep. Display articles and categories across tabs or in an intuitive drill-down format.
FAQs Layout and Shortcode: Deploy FAQs anywhere on your site with various eye-catching designs. Group questions logically and control their behavior for optimal user engagement.
Article Enhancement Tools: Improve user experience with breadcrumbs, next/previous article navigation, print and PDF export options, and more.
Table of Contents (TOC): Enhance navigation with a customizable table of contents on article pages for better user experience.
Frontend Visual Editor: Customize your Knowledge Base pages live on the front-end with our intuitive visual editor or drag-and-drop Gutenberg blocks.
Pre-made Layout Designs: Choose from many beautiful designs and layouts to make your knowledge base both stunning and functional. With dozens of combinations available, you’ll find the perfect look for your site.
Most Popular and Recent Articles: Display lists of articles by popularity and recent publication to guide readers to trending and new content.
Glossary: Build a centralized dictionary of terms and definitions for your knowledge base.
- Glossary Terms – Create and manage glossary entries. Published terms are automatically highlighted in your articles with interactive tooltips, helping readers understand key terminology without leaving the page.
- Glossary Index Shortcode and Block – Display an alphabetical index of all glossary terms on any page using the [epkb-glossary-index] shortcode or the Glossary Index Gutenberg block, with letter navigation and customizable accent color.
- AI-Generated Glossary Terms (PRO) – Automatically generate glossary terms and definitions from your knowledge base content using AI, saving time and ensuring comprehensive coverage of key terminology.
Article Quizzes: Add interactive quizzes to KB articles to reinforce learning and increase engagement. Create custom multiple-choice or true/false questions, add answer explanations, and show published quizzes below the article content.
Article Views Counter: Track views with the built-in counter and analyze your most and least popular content to optimize your knowledge base.
Customizable Category Archive Page: Customize the category archive page with a custom header, description, and image.

FREE AI FEATURES (Optional)

All AI features are completely optional and disabled by default. You can enable them at any time if you choose to use AI-powered capabilities.

AI Chat (Chatbot): Add a frontend chat dialog where users and visitors can ask questions and get instant AI-powered answers based on on your Knowledge Base, FAQs, internal documentation, notes, and any other source of information.
AI Search: When users search, results show relevant KB articles plus an ‘Ask AI’ button to dive deeper with the same query.
AI Content Analysis: Automatically analyze your knowledge base articles for quality and optimization. Get AI-powered insights including:
- Tags Analysis – Optimize article tags and categories for better organization and SEO
- Readability Score – Evaluate content clarity and structure with AI assistance
  Learn more.

PRO KB FEATURES

Advanced Search: Highlight search keywords on article pages, filter search by category, adjust search box styling, and add helper text or links below the search bar. Use advanced search analytics to discover popular queries and identify searches with no results.
Granular Content Protection: Control access to documentation based on user groups, WordPress roles, or custom permissions. Seamlessly manage public and private knowledge base content.
Unlimited Knowledge Bases: Create unlimited separate knowledge bases, each with its own articles, categories, and tags (great for managing multiple products or departments).
Articles Import and Export: Import or export articles and categories using CSV or XML formats for easy migration or backup.
AI Smart Search: Display intelligent search results with optional multi-panel sections
User Feedback System: Gather valuable insights with article upvote/downvote and feedback forms.
Article Links: Turn any article into a link that points to PDFs, external documentation, videos, or other resources.
AI Features:
- Content Gap Analysis
- AI Quiz Generation – generate quiz drafts from KB articles, then review and edit the title, intro, questions, answers, and explanations before publishing
- Expand training to include notes, posts, pages, and custom post types
- Email Notifications for AI insights
- Human Agent Handoff – lets users escalate from AI to your support team
- Feedback Buttons – collect thumbs-up/down ratings on AI responses
- PDF to Articles – upload PDF files and convert them into KB articles with optional AI formatting that organizes content into headings, lists, and paragraphs
- PDF to Notes – upload PDF files via drag-and-drop or the Media Library and convert them into AI training notes to expand your AI’s knowledge beyond KB articles
- AI Chat Access Control – restrict who can use AI Chat: everyone, logged-in users only, or specific WordPress roles. Set different access rules for each chat location

See the official website for more details on Pro features.

⭐ WALK-THROUGH OF ECHO KNOWLEDGE BASE

Watch a quick introduction to Echo Knowledge Base and see it in action:
https://www.youtube.com/watch?v=sLwj8FpfBWc

⭐ PROFESSIONAL LAYOUTS INCLUDED

Echo Knowledge Base comes with multiple layout options to suit your style:

Basic Layout – Clean and simple design
Tabs Layout – Organized content in tabbed interface
Drill Down Layout – Intuitive navigation through categories
Classic Layout – Traditional documentation style
Category Focused Layout – Highlight your main categories

See our comprehensive documentation here

⭐ ADDITIONAL FEATURES

Gutenberg Blocks: Seamlessly integrate knowledge base elements using the WordPress block editor.
Flexible Ordering: Order articles and categories alphabetically, by date, or manually with drag-and-drop.
SEO Optimization: Built with SEO best practices to help your documentation rank well in search engines.
Usage Analytics: Monitor knowledge base traffic and search queries to understand what users need.
Interactive Learning: Turn knowledge base articles into quizzes with answer explanations to help readers retain information.
Multilingual & RTL Support: Fully compatible with WPML, Polylang, GTranslate, and supports right-to-left languages.
Responsive Design: Mobile-friendly and works with any WordPress theme, so your docs look great on all devices.
Directory Shortcode: Use a shortcode to display an index of all articles (great for an A-Z index page).
Multi-site Compatible: Perfect for WordPress multisite networks – manage documentation across multiple sites.
Custom URL Structure: Customize category, tag, and article URLs for a clean and branded structure.
Mobile Optimization: Ensures a smooth reading experience on smartphones and tablets.
Content Migration: Easily convert existing posts or custom post types into Knowledge Base articles.

⭐ SEO & ACCESSIBILITY OPTIMIZED

Echo Knowledge Base is optimized for search engines and adheres to accessibility standards. It supports multiple languages (including RTL scripts) and meets WCAG guidelines, making your documentation usable for a global audience. All layouts are fully responsive and retina-ready, so your knowledge base looks sharp on every device.

⭐ EASY TO STYLE WITH PRE-MADE DESIGNS

No coding needed – make it your knowledge base with just a few clicks:

26 Pre-Made Designs: Choose from a variety of professional color schemes and styles.
One-Click Theme Switching: Swap layouts (Basic, Tabs, Category-Focused, Classic, Drill Down, Sidebar, Grid, etc.) instantly to find the perfect look.
Endless Customization: Further tweak colors, fonts, and styles to match your brand.

⭐ BUILDER COMPATIBILITY

Echo Knowledge Base works great with popular page builders:

Elementor & Gutenberg: Comes with native blocks and widgets for seamless integration.
Other Builders: Fully compatible with Beaver Builder, Divi, Visual Composer, and more.

✅ WHY CHOOSE ECHO KNOWLEDGE BASE?

User-Friendly: Designed for ease of use – no coding required and a gentle learning curve.
All-in-One Support Hub: Manage documentation, FAQs, quizzes, AI chat, and smart search in one plugin.
Professional Design: 26 beautiful, ready-to-use layouts give your docs a polished look out of the box.
Highly Customizable: Extensive configuration options to tailor the knowledge base to your needs.
Reliable Support: Our friendly, Canadian-based support team is ready to help with any questions.
Regular Updates: Continuously improved with new features (our roadmap is packed with upcoming enhancements!).
Global Ready: Translate your documentation and serve users in any language with full multilingual support.

About Us: We are a Canadian company with over a decade of experience in WordPress and web technologies. We’re passionate about helping you provide better support to your customers.

Getting started with Echo Knowledge Base is quick and easy. Choose the installation method that works best for you:

Option 1: Install from WordPress Dashboard (Recommended)

Log in to your WordPress admin panel
Navigate to Plugins Add New
Search for “Echo Knowledge Base”
Click “Install Now” next to the plugin
After installation completes, click “Activate”
Optional: Configure your knowledge base settings in Knowledge Base KB Configuration

Option 2: Manual Installation via FTP

Download the plugin zip file (echo-knowledge-base.zip)
Extract the zip file to your computer
Connect to your web server using an FTP client
Navigate to your WordPress plugins directory (/wp-content/plugins/)
Upload the ‘echo-knowledge-base’ folder
Log in to your WordPress admin panel
Go to Plugins Installed Plugins
Find “Echo Knowledge Base” and click “Activate”
Optional: Configure your knowledge base settings in Knowledge Base KB Configuration

Quick Start Guide

After activation, here’s how to build your knowledge base in minutes:

Create Your First Article:

Go to Knowledge Base Add New Article.
Write your content using the WordPress editor (you can include text, images, videos, etc.).
Assign one or more categories to organize the article.
Publish the article.

Set Up Your Knowledge Base Layout:

Go to Knowledge Base KB Configuration.
Choose a layout design (Basic, Tabs, etc.) that fits your site.
Customize colors, fonts, and style to match your branding.
Configure navigation options (for example, enable breadcrumbs, search bar, table of contents, etc.).

Add Quizzes (Optional):

Enable the Quizzes feature in your KB settings if it is not already enabled.
Open Knowledge Base Quizzes and link a quiz to one of your published KB articles.
Add custom multiple-choice or true/false questions, or generate a draft with AI when available, then publish the quiz to display it below the article.

Add AI Features (Optional):

Enter your OpenAI API key in the AI settings (this key is needed to enable AI Chatbot and AI Search features).
Once configured, your AI Chatbot will be live on the front-end and the “Ask AI” option will appear on search result pages.
Use AI writing assistance in the editor to help create or improve articles (e.g., check grammar or generate an outline).

For detailed setup and configuration instructions, please visit our Documentation.

سوالات متداول

General Questions

Q: Is Echo Knowledge Base compatible with my WordPress theme?
A: Yes! Echo Knowledge Base is designed to work with any WordPress theme. It uses standard templates and hooks, ensuring compatibility across most themes and page builders. You can also use custom CSS to fine-tune the styling if needed.

Q: How can I customize the appearance of my knowledge base?
A: You have multiple options to customize the look and feel:

Choose from 26 pre-made professional designs and layouts.
Adjust colors, fonts, and other style settings in Knowledge Base KB Configuration (no coding needed).
Use the front-end visual customizer or Gutenberg blocks to see changes in real time.
For advanced tweaks, add custom CSS or override the template files in your theme.

Q: Does the plugin support multilingual sites?
A: Yes! Echo Knowledge Base is built with internationalization in mind:

Works with RTL languages out of the box for proper right-to-left text display.
Fully compatible with WPML and Polylang for managing multi-language documentation.
Tested with GTranslate and similar plugins for automatic translation.
You can also add your own translation files (.po/.mo) for any language not already included.

Q: Can I add quizzes to my knowledge base articles?
A: Yes. The Quizzes feature lets you create quizzes linked to specific KB articles.

Add custom multiple-choice or true/false questions.
Include answer explanations for better learning and onboarding.
Publish quizzes to show them below the source article on the frontend.
With AI Features Pro, generate a quiz draft from an article and refine it before publishing.

AI Features

Q: What AI features are included?
A: Our AI integration provides:

AI-powered chatbot – Provides instant Q&A using your knowledge base content.
AI-enhanced search – Offers direct answer suggestions on your search results page via the “Ask AI” feature.
AI Content Analysis (PRO) – Automatically analyzes articles for tags usage, readability, and content gaps. Helps you prioritize which articles to improve based on traffic and provides actionable recommendations.
Writing assistance tools – Helps with content creation (grammar and spell checking, plus article outline generation).
Intelligent content organization – Recommends improvements to structure your knowledge base based on content analysis.

Q: How do I set up the AI features?
A: Setting up AI features is quick and easy:

Obtain an API key from OpenAI (for the ChatGPT integration) and add it in Knowledge Base AI Settings.
Enable the AI features you want (ChatGPT like chatbot, search integration, writing assistance) – they should start working immediately using your existing content.
(Pro) If you have Echo Knowledge Base Pro, you can include additional content like pages and posts in the AI’s training data for even better answers.

(For more details, see our AI Integration Guide in the documentation.)

Q: What AI models do you support?
A: We support both OpenAI models (GPT-5, GPT-5-nano, GPT-4.1-mini) and Google Gemini models. Gemini models can speed up AI Chat and AI Search by up to 50%, making them an excellent choice for performance-focused deployments.

Support & Updates

Q: How can I get help if I need support?
A: We’re here to help! You can:

Check our Documentation for guides and troubleshooting tips.
Contact us via our Contact Us form – our support team typically responds quickly.
Watch our video tutorials on YouTube for visual guides.
Post in the WordPress.org support forum for the plugin – we monitor it and will assist there as well.

Q: How often is the plugin updated?
A: We release regular updates to keep the plugin improving. Updates often include:

New features and enhancements (we love adding user-requested features!).
Performance improvements for faster load times and better scalability.
Bug fixes and tweaks to ensure the plugin runs smoothly.
Security patches when necessary, to keep your knowledge base safe.
Compatibility updates for the latest WordPress versions or third-party plugins.

You can safely update via the WordPress dashboard whenever a new version is available.

Pro Features

Q: What features are included in the Pro version?
A: Echo Knowledge Base Pro unlocks a range of advanced features and add-ons:

AI Content Analysis: Automatically evaluate article quality with tags analysis, readability scoring, and gap analysis. Prioritize improvements based on article traffic and get AI-powered recommendations to enhance your documentation.
AI Smart Search: Display intelligent search results in a dialog with multiple sections (AI Answer, Matching Articles, Step-by-Step Instructions, Related Keywords, You Can Also Ask, Glossary Terms, Helpful Tips, Contact Us), fully customizable layout, and embeddable via shortcode anywhere on your site.
AI Quiz Generation: Generate quiz drafts from KB articles with AI, then fine-tune the title, intro, questions, answers, and explanations before publishing.
Content Protection (Access Manager): Restrict knowledge base access to specific users, roles, or groups – ideal for private or internal documentation.
Unlimited Knowledge Bases: Create multiple knowledge bases with separate content (useful for different products or user groups).
Extended AI Features: Train the AI on additional content sources beyond your KB (like pages, posts, or custom post types), upload PDFs and convert them into AI training notes, receive daily email notifications summarizing AI Chat and Search activity, and access advanced AI tools.
Advanced Search Analytics: Track what users search for, see top search terms, and find out when searches return no results (so you can fill the gaps).
Article Rating & Feedback: Enable users to rate articles and leave feedback, with analytics to show you the most helpful or lacking content.
Custom Links (PDFs & External): Turn articles into direct links to PDFs, external URLs, or other resources while still listing them in your KB.
Import/Export Tools: Bulk import knowledge base articles from CSV or XML, and export your content for backup or migration.
Grid and Sidebar Layouts: Two additional beautiful layouts (Grid and Sidebar) for your knowledge base main page and articles.

For a full comparison and pricing, visit our Pricing Page. The Pro upgrade is backed by our support and a 30-day refund guarantee, so you can try it with confidence!