WooCommerce Abandoned Cart Recovery, Search Abandonment & WhatsApp Chat Widget – WhatsApp CRM by OnlineLiveSupport

توسط onlinelivesupport

WooCommerce Abandoned Cart Recovery, Search Abandonment & WhatsApp Chat Widget – WhatsApp CRM by OnlineLiveSupport is the ultimate marketing automation and customer engagement plugin designed to bridge the gap between your WordPress/WooCommerce store and your customers’ favorite messaging app.

With powerful features like WhatsApp abandoned cart recovery, real-time search abandonment tracking, and low stock alerts, this WhatsApp CRM plugin automates your customer workflow to boost sales and recovery rates with ease.

Key Features

WhatsApp CRM Integration: Seamlessly sync customer engagement logs and automated message histories directly to the OnlineLiveSupport CRM dashboard.
WooCommerce Abandoned Cart Recovery: Stop losing sales! Set up a highly effective multi-step WhatsApp abandoned cart drip campaign to automatically remind customers about items left in their shopping cart.
Search Abandonment Tracking: Re-engage high-intent shoppers who searched for a product on your site but left before making a purchase.
WhatsApp Low Stock Alert: Get instant WhatsApp notifications when product stock levels fall low, ensuring you never miss a restocking opportunity.
Automated Order Notifications: Send instant WhatsApp alerts for new orders, status changes (Processing, Completed, etc.), and delivery updates.
Premium 3D Floating Chat Button: Add a sleek, modern WhatsApp floating chat widget to your WordPress site for instant live support and customer chat.
Reliable Webhook Support: Fully compatible with external cron services (like cron-job.org) for precise message delivery timing and cron reliability.

External services

This plugin connects to the OnlineLiveSupport CRM and API endpoints to provide messaging and CRM integration functionality.

API Gateway (https://crm.onlinelivesupport.com/api/qr/rest and https://crm.onlinelivesupport.com/api/qr/send_message): Used to send out automated messaging notifications to customers for events like order updates or abandoned carts. User phone numbers, names, and cart/order details are sent to this service only when a notification event is triggered according to the plugin settings.

This service is provided by OnlineLiveSupport.
* Terms of Service
* Privacy Policy

Upload the plugin files to the /wp-content/plugins/onlinelivesupport-crm-messaging-notifications directory, or install the plugin through the WordPress plugins screen directly.
Activate the plugin through the ‘Plugins’ screen in WordPress.
Navigate to the “Messaging CRM” menu in your admin dashboard.
Enter your API Token and From Number from OnlineLiveSupport.

سوالات متداول

Does this plugin require a WhatsApp Business API?

No Meta API approval is needed to get started!
This plugin works seamlessly with the OnlineLiveSupport messaging gateway, which supports:
* Regular WhatsApp (via a quick QR code login).
* Official WhatsApp Business Cloud API.

You can start sending automated messages immediately by connecting via QR code in your OnlineLiveSupport CRM dashboard, and upgrade to the official API at any time without reinstalling the plugin.

How does WooCommerce abandoned cart recovery work?

When a logged-in customer adds items to their cart but does not check out, a background process runs every 15 minutes to trigger the recovery sequence.
It sends a 3-step WhatsApp drip campaign:
1. Reminder 1: e.g., Sent 15 minutes after abandonment.
2. Reminder 2: e.g., Sent 24 hours later.
3. Reminder 3: e.g., Sent 48 hours later.

The entire sequence runs automatically. You can easily customize the delay intervals and message text from the plugin settings!

Can I customize the WhatsApp notification messages?

Yes! Every notification event has a fully editable message template.
You can personalize messages using dynamic placeholders that automatically pull real WooCommerce data, including: {name}, {order_id}, {order_total}, {order_status}, {cart_url}, {site_name}, and {search_term}. No coding is required!

Which WooCommerce order statuses trigger WhatsApp notifications?

You can enable automated WhatsApp alerts for all standard order statuses:
* New Order (placed)
* Processing
* On Hold
* Completed
* Cancelled
* Refunded
* Failed

Each status has its own toggle and customizable message template.

How do I set up the plugin for the first time?

Setup takes about 3 minutes and requires zero developer skills:
1. Go to the OLS CRM menu in your WordPress admin.
2. Open the General tab and enter your API Token and From Number (available free from your OnlineLiveSupport account).
3. Enable your desired notification events on the Automation tab.
4. Customize your messages in the Templates tab.
5. Click the Force Run button to send a test notification and confirm everything is working!

Does the plugin work without WooCommerce?

Partially.
The WhatsApp Floating Chat Widget works on any WordPress site, adding a beautiful, clickable support button to your frontend.
However, marketing automation features like abandoned cart recovery, order notifications, search abandonment, and low stock alerts require WooCommerce to be active.

How do I make the automated messages run reliably?

By default, the plugin uses WP-Cron, which runs when someone visits your site. For low-traffic stores, this can cause delays.
For precise, time-accurate delivery, we highly recommend using a free external cron service (like cron-job.org). Simply copy the Webhook URL from the plugin’s General settings and set your external cron to ping it every 15 minutes!

Does this plugin support AI-powered WhatsApp chatbots?

Absolutely!
When paired with the OnlineLiveSupport CRM, you get access to a powerful no-code Flow Builder. You can integrate OpenAI (ChatGPT), Google Gemini, and DeepSeek to automatically reply to customers, qualify leads, and handle 24/7 FAQs.

Can customer replies be managed from a team dashboard?

Yes. Every automated message sent from WordPress is connected to your CRM shared inbox. When a customer replies, it appears instantly in your centralized dashboard. Your team can view the chat history, reply directly, assign agents, and add internal notes without ever needing to touch a phone!

Is this plugin free? Are there any paid plans?

The WordPress plugin is 100% free to download.
To send messages, you need a free OnlineLiveSupport account, which includes a free trial to test all features. Paid plans are available if you need higher message volumes, team inbox management, or AI chatbot features.

Is the plugin compatible with the latest WordPress and WooCommerce?

Yes. The plugin is regularly updated and fully supports:
* WordPress 5.8 up to 7.0
* The latest versions of WooCommerce
* WooCommerce High-Performance Order Storage (HPOS)
* PHP 7.4 and above

What data is sent externally, and is it GDPR compliant?

Data is securely transmitted over HTTPS only when a notification event is triggered (like an order placement or abandoned cart). The plugin only sends the necessary details (phone number, name, order/cart data) to personalize the WhatsApp message. No data is passively tracked in the background.